Engagement Manager
Job Introduction
We currently have a vacancy for an Engagement Manager within the Consents & Engagement Team, supporting the Euston Delivery team.
About the role:
Based in the Consents & Engagement team, the Engagement Manager reports into the Senior Engagement Manager and may manage a small team of Engagement Officers.
The Engagement Manager develops and delivers engagement plans, activities and events. They also champion communications, guiding and coaching the team to deliver consistent, high-quality written and visual materials tailored to suit the audience.
With a good understanding our works and programme, our stakeholders and our contract, they will provide advice and support to the broader team ensuring we manage risk and meet our objectives. The role may be responsible for managing non-technical stakeholder interfaces and ensuring compliance with project commitments and area-specific Undertakings and Assurances.
The Engagement Manager works closely with their SCS colleagues across the organisation to create a joined-up engagement function, managing both internal and external stakeholders. The post is responsible for building productive relationships with key counterparts in HS2 and delivering engagement in line with Project requirements.
An important part of the role will be to support the Senior Engagement Manager to monitor and report on the effectiveness of our engagement programme, seeking feedback from our stakeholders and community members for use in improving and adapting our engagement approach.
The Engagement Manager will be expected to identify, escalate and help manage risk, including reputational risk and understand when to raise an early warning notice.
The Engagement Manager will promote the delivery of HS2’s Legacy Strategy and contribute to social value and community investment initiatives in liaison with the Community Investment and Social Value Manager.
The role-holder will manage the delivery of a robust complaints and enquiries process including recording and reporting in line with Service Level Agreement (SLA) targets, as well as identifying and recording lessons learnt from complaints and cascading learning to delivery teams.
The Engagement Manager may be required to manage engagement activities associated with surveys and land access requirements related to HS2 works and asset protection.
The Engagement Manager will proactively protect the Client’s and project’s reputation, helping to ensure that the project meets its obligations and behaves as a considerate neighbour at all times.
Flexible working: We welcome you to ask about the flexibility you need. This might be part-time, remote working, or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore what is possible for the role.
Role Responsibility
- Develop and deliver the local area engagement plan.
- Deliver key communications through, leafleting, posters, webpages, face‐to‐face discussions, workshops, site visits and public events. Reporting and recording all engagement as required.
- Maintain a programme of access requirements and coordinating with SCS teams and third-party contractors, carry out surveys where required.
- Build positive relationships with local communities and stakeholders. Manage, mentor and train engagement officers in all aspects of engagement with a focus on high quality written materials.
- Build positive relationships with local communities and stakeholders. Manage engagement with property owners, residents, charities, businesses and schools.
- Manage engagement with Local Authorities to cover any of the following:
- Undertakings and Assurances (U&As)
- Settlement deeds and property access
- Public response and enquiries
- Support the project's compliance with the Undertakings and Assurances, assist with delivering compliance for all community related commitments.
- Work with colleagues to deliver the project's Community Investment and Legacy Programme.
- Follow the complaints and enquiries management process. Record and respond to complaints, enquiries and compliments within SLA requirements.
- Engage with other SCS teams to review construction timelines and impacts. Inform residents and stakeholders and where possible minimise effects on local communities and stakeholders.
- Comply with all reporting requirements, including Key Performance Indicators (KPIs) and Forecast and Reporting requirements.
The Ideal Candidate
Essential
- Proven ability to plan engagement.
- Line management experience and manage a small team of engagement officers where required.
- Excellent written and verbal communication skills; proven ability to write and present to a specified style and standard.
- Excellent interpersonal skills. Relationship management experience in an engagement role with proven ability to build and maintain excellent working relationships with stakeholders and local communities. Problem solving, facilitation and negotiation skills with proven ability to effectively deal with challenging situations and resolve conflicts.
- Proficient/familiar with MS Office applications, CRM and I.T. systems.
- Proven ability to work under pressure and to tight deadlines.
- Attention to detail, ability to pull critical information from available data, translating technical detail into appropriate relevant and agreed communications for external audiences.
Desirable
- Experience of the construction industry or infrastructure projects.
- Experience of ensuring compliance with the obligations under the HS2 Act, in particular HS2’s undertakings and assurances to external stakeholders Membership of relevant association
- Media experience / training
- Familiarity with Freedom of Information and Data Protection requirements
About the Company
The role will work on the HS2 project. HS2 is the UK’s new high speed rail network. It will be a catalyst for economic growth across Britain, freeing up space on the existing railways and connecting 8 out of the UK’s 10 biggest cities with fast, reliable and frequent high speed services
The Skanska | Costain | STRABAG (SCS JV) is delivering the HS2 London Tunnels Contract. Scope of works includes twin-bored tunnels (TBM), SCL tunnels, shaft sinking, bridge demolition and reconstruction, services diversions, earthworks and the construction of site compounds.
You’ll be a welcomed member of the wider team, with opportunities to take on additional responsibility, join our EDI Champions program or support the local community (e.g. as a STEM ambassador).
Your personal and professional development is important to us. We welcome a discussion about how we can support you with further study, or professional membership or attainment for example.
HS2 – working with Skanska, Costain and STRABAG, closely monitors job applications, to ensure an inclusive recruitment process. To ensure we are able to maintain this, and to recruit a diverse workforce, we require candidates to complete the diversity form as part of their application so we are able to monitor and improve our approach to diversity. Please note, all responses are anonymous and we will not share any of your data with other parties. All data will be held securely, (as stated within the Data Protection Act 2018 and UK GDPR) and will be reported to HS2.
It is an SCSJV requirement that all employees, Design House, and Supply Chains must implement and comply with the requirements of ISO 9001:2015 Quality Management System, ISO 14001:2015 Environmental Management System with guidance for use”, OHSAS 18001:2017 Occupational Health and Safety Management Systems and ISO/IEC 27001:2013 Information Security Management System, Policies, Plans, Procedures and Processes, and statutory requirements as they affect the Joint Venture ‘s operations and ensure that the requirements, as applicable within their discipline, are effectively implemented on the project. Develop a culture of safety on the project through the absolute commitment to the Zero Accidents target and ethos, and develops a wider awareness of quality, environmental issues and demonstrates commitment to achieve continual improvement and Zero tolerance.
We are an equal opportunity employer and value diversity at our company. we do not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation
SCS Railways is a Disability Confident Leader. We want to encourage disabled people to apply for our roles and have an opportunity to display your skills, talent, and abilities. We will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
Please see the disability confident commitments:
To be considered for an interview under this scheme you have:
- A physical or mental impairment, which has a substantial and long-term effect (over 12 months) adverse effect on your ability to carry out normal day-to-day activities
- Demonstrated in your application and pre-interview stage that you meet the minimum job criteria and person specification for the role
SCS Railways