Process and Data Manager

Job Introduction

The Consents & Engagement team’s purpose is to deliver an inclusive engagement programme to involve and inform our local community and stakeholders about our approved works. Our Area East team is building the HS2 railway infrastructure in the approaches into Euston Station between Hampstead Road and London Zoo car park. We are not building the station.

Our Consent & Engagement team’s objectives are to

• achieve consents in time to start works and ensure all works comply with agreed consents and commitments
• genuinely involve and inform stakeholders and community as we design and construct our works
• help locals cope with our works and leave a positive legacy.

About the role:

Based in Euston as part of SCS’ Area East Consents & Engagement team, the Process and Data Manager will report into the Area East Senior Consents & Engagement Manager.

You will be an experienced data, business and process or project manager with exceptional Excel skills (there will be an Excel test). You will rely on your expertise in data engineering, PowerBI and database use to develop, improve, integrate and coordinate existing platforms, systems and processes to meet the team’s requirements.  

Working with discipline leads and stakeholders from within the project – and occasionally outside the organisation – you will manage a small team of officers in a collaborative, multi-disciplinary environment. You will work closely with technical and non-technical experts who specialise in planning and reporting platforms to develop efficient solutions and processes.

With a complete understanding of our works, stakeholders, programme, and our obligations under the HS2 Act and the main works civils contract, the Data and Process Manager will be responsible for the smooth-running of our internal operations, providing advice and support to the broader team.

You will also work closely with SCS’ core services Consents & Engagement team, who develop and implement strategy and processes for SCS-wide matters as well as provide support and guidance to the area Consents & Engagement teams.

You will deputise for the Consents & Engagement Area East lead as required and ensure we are proactively managing the team’s reputation with the broader organisation and client.

Role Responsibility

• Develop and maintain a thorough understanding of changing business requirements
• Develop, implement and manage all team processes, systems and procedures to inform advance planning, achieve KPIs, meet client and community expectations and ensure timely and efficient reporting
• Oversee accurate information capture, tracking, change management, sharing and reporting across a number of teams
• Integrate planning, tracking, reporting and processes with other SCS and HS2 teams and platforms including PowerBI, Excel and Microsoft Dynamics as the community database
• Explore ways to enhance data and process quality, reliability and integration
• Remain up-to-date with industry standards and technological advancements that will improve the quality of your outputs
• Ensure compliance with all commitments under the HS2 Act and main works civils contract
• Process information in accordance with GDPR and ensuring the team’s compliance with SCS’ data security policies and GDPR

Key Deliverables:

• Overhaul reporting process and deliverables
• Developing and managing a process for capturing C&E lead times in the overarching programme
• Working with the C&E East-wide team to develop a C&E request process
• Coordinating with GIS and BIM teams to develop map-based and modelling tools for C&E internal and external use
• Developing and maintaining a C&E East team procedures manual and process maps
• Developing and maintaining a team tracker to manage desks, leave, training, start dates/job IDs/end dates
• Understanding and improving HS2’s enquiries and complaints database (SRM) in collaboration with HS2 and other SCS colleagues
• Achieve error-free, efficient and coordinated updates and change management for key trackers and databases, in particular
  • project commitments database (U&As)
  • property/resident interface (noise insulation, asset protection, instrumentation & monitoring, surveys, settlement deeds, small claims, special cases)
  • SRM (HS2’s stakeholder database)
  • Engagement schedule and lookaheads
  • Monthly reports
  • Consents tracker

The Ideal Candidate

Essential:

• A collaborative self-starter with strong problem-solving skills
• Great logic with excellent analytical ability
• Expert level Excel skills with the ability to train team members to an advanced level
• Current expert knowledge of, or ability to quickly acquire expert knowledge of, PowerBI, Aphex, Assetwise, MS Dynamics, Sharepoint and other platforms
• Project and/or data/process management
• Ability to work in a highly regulated and pressured environment with shifting priorities, deadlines and business requirements
• Demonstrated experience leading a team in the development and delivery of processes and data management
• Excellent written and spoken communications skills, ensuring consistency, relevance and accuracy across all channels with proven ability to translate technical information into plain English
• Technologically competent with the ability to
  • capitalise on BIM, GIS, PowerBI and innovation specialists across the broader team
  • actively seek to implement efficiencies and improvements
• Previous experience as a data engineer or process/project manager in a similar role
• Degree in computer science, IT or similar or relevant experience will be considered.

Desirable:

• Data engineering certification (e.g IBM Certified Data Engineer) is a plus

SCS Railways