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Engagement Officer

Job Introduction

Reporting to the Engagement Manager, the Engagement Officer supports the project’s communications strategy and assists in developing plans for engaging with all stakeholders, the local community and the public, acting as a point of contact and the professional face of the project within a defined geographic area. The Engagement Officer proactively protects the client’s, the company’s and the project’s reputation within the community, embedded within the delivery team and working within the community to ensure stakeholder concerns are understood and addressed as far as possible, helping to ensure that the project overall behaves as a considerate neighbour.

 

The post will require an individual who can understand the needs of the project team having face‐to‐face contact with all different members of the community and local stakeholders whilst appreciating the wider context and the needs of the client.

 

Flexible working: We welcome you to ask about the flexibility you need. This might be part-time, remote working, or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore what is possible for the role. 

Role Responsibility

  • Detailed understanding of the construction industry or infrastructure projects.
  • Understanding of, or ability to rapidly learn, the statutory process and planning requirements of the HS2 Act.
  • Detailed understanding of, and ability to quickly and effectively identify, third party drivers to assist in relationship building, issue resolution and maximising value opportunities.
  • Outstanding communicator with a warm and persuasive manner - able to adapt methods, styles and tone of communication. Approachable and responsive.
  • Driven - proactively identifies and pursues new opportunities.
  • Network orientated. Building opportunities for co-operation with other individuals and teams. Cuts easily across horizontal and other boundaries.
  • Attention to detail, ability to pull critical information from available data and excellent written and presentation skills
  • Demonstrable experience translating technical detail into appropriate, relevant and agreed communications for external audiences.

 

Key Deliverables

 

  • Support the development of an integrated community engagement and public relations strategy for the whole project
  • Assist in developing and delivering effective engagement and communications plans for the project within a defined geographic area
  • Work as part of an area delivery team to review construction impacts and minimise effects on stakeholders, and support the delivery of training and briefings to support this
  • Support HS2 to promote a positive image of the project and raise public awareness of the benefits of the project
  • Assist in the delivery of community engagement events, supporting HS2 by drafting materials, undertaking event management, e.g. drop‐ins and exhibitions
  • Support the Engagement Manager in coordinating external information and messaging via the full range of media channels
  • Build and nurture positive relationships with all stakeholders, adding value to the delivery of the project, by being a good neighbour and embedding ourselves in the community
  • Assist in identifying potentially sensitive situations, and report them appropriately within the project and client’s teams
  • Record and respond to all complaints, queries, compliments and third party issues within performance requirements, ensuring at all times that messages are consistent and appropriate
  • Assist with periodic reporting on community related matters
  • Support the project’s compliance with the Undertakings and Assurances, assisting on delivering compliance for all community related commitments
  • Engage proactively with local education establishments and interest groups, and work with colleagues in Skills, Education & Employment to identify opportunities for the community
  • Assist with the delivery of the project’s Community Investment and Legacy programme, working with colleagues to realise investment in legacy projects
  • Proactively engage in wider HS2 activities, supporting collaborative opportunities and sharing best practice and lessons learned

The Ideal Candidate

Required Qualifications & Skills

 

  • Experience of community engagement / public relations
  • Excellent interpersonal skills
  • Credible communicator / presenter with large groups of people
  • Proven ability in effectively dealing with challenging situations.
  • Proven ability to work under pressure
  • Capability of using Customer Relationship Management (CRM) systems

Desirable Qualifications & Skills

  • Experience of the construction/ infrastructure industry
  • Media training
  • Capability of using Microsoft Dynamics

About the Company

The role will work on the HS2 project. HS2 is the UK’s new high speed rail network. It will be a catalyst for economic growth across Britain, freeing up space on the existing railways and connecting 8 out of the UK’s 10 biggest cities with fast, reliable and frequent high speed services

The Skanska | Costain | STRABAG (SCS JV) is delivering the HS2 London Tunnels Contract. Scope of works includes twin-bored tunnels (TBM), SCL tunnels, shaft sinking, bridge demolition and reconstruction, services diversions, earthworks and the construction of site compounds.

You’ll be a welcomed member of the wider team, with opportunities to take on additional responsibility, join one of our networks for women, military or LGBT+ staff, and participate in cultural and social events with the local community (e.g. as a STEM ambassador).

Your personal and professional development is important to us. We welcome a discussion about how we can support you with further study, or professional membership or attainment for example.

HS2 – working with Skanska, Costain and STRABAG, closely monitors job applications, to ensure an inclusive recruitment process. To ensure we are able to maintain this, and to recruit a diverse workforce, we require candidates to complete the diversity form as part of their application so we are able to monitor and improve our approach to diversity.  Please note, all responses are anonymous and we will not share any of your data with other parties. All data will be held securely, (as stated within the Data Protection Act 1998) and will be reported to HS2.

It is an SCSJV requirement that all employees, Design House,  and Supply Chains must implement and comply with the requirements of ISO 9001:2015 Quality Management System, ISO 14001:2015 Environmental Management System with guidance for use”, OHSAS 18001:2017  Occupational Health and Safety Management Systems and ISO/IEC 27001:2013 Information Security Management System, Policies, Plans, Procedures and Processes, and statutory requirements as they affect the Joint Venture ‘s operations and ensure that the requirements, as applicable within their discipline, are effectively implemented on the project. Develop a culture of safety on the project through the absolute commitment to the Zero Accidents target and ethos, and develops a wider awareness of quality, environmental issues and demonstrates commitment to achieve continual improvement and Zero tolerance.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SCS Railways is a Disability Confident Leader.  We want to encourage disabled people to apply for our roles and have an opportunity to display your skills, talent, and abilities.  We will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.

Please see the disability confident commitments:

https://www.gov.uk/government/publications/disability-confident-guidance-for-levels-1-2-and-3/level-1-disability-confident-committed

To be considered for an interview under this scheme you have:

  • A physical or mental impairment, which has a substantial and long-term effect (over 12 months) adverse effect on your ability to carry out normal day-to-day activities
  • Demonstrated in your application and pre-interview stage that you meet the minimum job criteria and person specification for the role

SCS Railways

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